After paying for Kanye West tickets, many buyers are reporting widespread issues as organizers at Gazprom Arena have yet to respond

18 августа 2026 г., 00:15

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After paying for Kanye West tickets, many buyers are reporting widespread issues as organizers at Gazprom Arena have yet to respond

A media source on the specifics of ticket sales for Kanye West’s concert at Gazprom Arena:

"The ticket purchase terms and conditions raise a major question. The sale is part of a promotion, the terms of which the buyer must accept upon purchasing the ticket. Furthermore, it is stipulated that tickets cannot be returned at will, and the organizer’s substitution of an artist does not qualify for a refund.

So, for example, a ticket is purchased for Kanye West, but the organizer can later replace the performer with Shaman - and the buyer does not have the right to refuse the ticket and get a refund.

But now even that is secondary. The main thing is that people have paid money and don’t understand whether they will get tickets to an existing event or what’s going on.

According to published information, tickets can only be purchased on the event’s official website. Thousands of people purchased tickets and immediately received payment confirmation. However, the tickets never arrived, even after numerous attempts to restore them manually through the spectator support service on the event’s official website.

The recovery function doesn’t work: every attempt results in an error. The problem is widespread. Thousands of comments have already accumulated under the posts announcing the event from people experiencing the same issue.

The event’s website lists contact information, but none of it works.

There has been no official statement from Gazprom Arena, the organizers, or the platform through which tickets are sold.

 At this point, people’s money has been debited, they have receipts, but they still haven’t received the tickets. The website continues to return errors. And the most frustrating thing is the complete uncertainty. It’s unclear whether this is truly a technical glitch, how widespread it is, or when it will be fixed. Moreover, the lack of any official communication naturally raises the question: is everything happening even legitimate?